Koru AI Frequently Asked Questions

Question 1

What is Koru AI and how does it work?

Accepted Answer

Koru AI is a no-code platform that enables businesses to build RAG-powered (Retrieval-Augmented Generation) AI assistants in days instead of months. The platform works by connecting data sources (documents, websites, APIs, databases) through our connectors, automatically creating a knowledge mapping that finds relationships between information, and deploying a custom AI assistant with your branding. Unlike other RAG platforms or DIY solutions, Koru AI uses knowledge mapped RAG technology to understand context and connections across your entire knowledge base, delivering more accurate and relevant responses.

Question 2

How is Koru AI different from ChatGPT, Claude, or other AI models?

Accepted Answer

While ChatGPT and Claude are general-purpose AI models trained on public data, Koru AI is a platform for creating custom AI assistants trained exclusively on YOUR or YOUR CUSTOMERS data. Key differences include: (1) Your AI assistant only knows your business information, ensuring accurate, relevant responses without hallucinations from public data. (2) Complete white-labeling with your brand, logo, and custom domain. (3) Multi-tenant architecture through workspaces for managing different customers or departments, (4) Self-hosting options for complete data control and compliance. (5) Built-in connectors to your existing knowledge bases and systems. Think of it as ChatGPT specifically trained for your business, under your control, with your branding.

Question 3

What is RAG (Retrieval-Augmented Generation) and why does Koru AI's approach matter?

Accepted Answer

RAG combines the power of large language models with your specific data to generate accurate, contextual responses. Traditional RAG uses simple vector search - it finds similar text but misses connections. Koru AI's graph-enhanced RAG is fundamentally different: it maps relationships between all your data points, understanding that your refund policy connects to enterprise features, which connects to partner programs, which connects to SLA terms. This connected approach means your AI assistant provides complete, accurate answers rather than fragmented information. For example, when asked about "enterprise customer refunds through partners," our system traces the entire relationship chain to provide the complete workflow, not just isolated policy snippets.

Question 4

How quickly can I deploy a Koru AI assistant?

Accepted Answer

Deployment typically takes 2-5 days from start to production, depending on your data complexity. The process involves: Day 1: Connect data sources using our pre-built connectors (web scraper, cloud storage, knowledge bases). Day 2-3: Koru AI automatically processes and maps your data into a knowledge graph. Day 4: Customize your assistant's appearance, responses, and behavior through our no-code interface. Or use our API to integrate it to your app. Day 5: Deploy to production with your custom domain or embed into your existing platform. No coding required at any stage - our visual builder handles everything from data ingestion to deployment.

Question 5

What data sources and formats does Koru AI support?

Accepted Answer

Koru AI supports extensive data connectivity: (1) Web content through our built-in web scraper for documentation sites, knowledge bases, and public pages. (2) Cloud storage including Google Drive, Dropbox, OneDrive, AWS S3, and Azure Blob Storage, (3) Knowledge bases like Confluence, Notion, SharePoint, and internal wikis. (4) Documents in PDF, Word, Excel, PowerPoint, and text formats. (5) Databases via API connections or direct SQL access. (6) Real-time data through webhooks and REST APIs. Our platform automatically handles format conversion, OCR for scanned documents, and maintains synchronization with your source systems.

Question 6

Can I self-host Koru AI in my own cloud infrastructure?

Accepted Answer

Yes, Koru AI offers complete self-hosting capabilities for organizations requiring maximum control and compliance. You can deploy the entire platform in your AWS, Azure, Google Cloud, or private data center. Self-hosted deployments include: (1) Full platform functionality with no feature limitations. (2) Complete data sovereignty - your data never leaves your infrastructure. (3) Custom security configurations including VPN, private endpoints, and air-gapped deployments. (4) Dedicated support for setup and maintenance. Pricing for self-hosted options is transparent and based on infrastructure resources rather than per-user fees.

Question 7

How can I integrate Koru AI into my existing platform or workflow?

Accepted Answer

Koru AI offers multiple flexible integration methods to fit seamlessly into your existing tech stack and workflows, requiring no coding expertise for most deployment options: (1) Customizable Chat Widget (5-minute setup) - Embed our fully customizable chat widget on any website or web application with a simple JavaScript snippet. The widget is completely white-labeled with your branding, colors, fonts, and positioning preferences. It works on any platform including WordPress, Shopify, Squarespace, or custom-built websites. Features include mobile-responsive design, custom trigger rules (exit intent, time on page, scroll depth), multilingual support, and configurable business hours. You control every aspect from the greeting message to the chat bubble design, ensuring it matches your brand perfectly. (2) Team Collaboration Platforms - Deploy Koru AI directly where your team already works: Slack Integration - Add Koru as a Slack app to any channel or enable direct messages. Your team can query your knowledge base without leaving Slack, perfect for internal support, sales enablement, or HR queries. Microsoft Teams - Native Teams app integration allows your AI assistant to participate in channels, respond to mentions, and provide instant answers during meetings. Discord - For community management, add Koru as a Discord bot to automatically answer member questions and moderate discussions based on your guidelines. (3) Customer Service Platforms - Seamlessly integrate with your existing support infrastructure: Connect to Zendesk, Intercom, Freshdesk, or HubSpot Service Hub. Koru AI can handle initial queries, provide suggested responses to agents, or fully automate specific ticket types. The integration preserves your existing workflows while dramatically reducing response times and ticket volume. (4) Headless API Integration (Advanced) - For complete control and custom implementations, use our RESTful API: Build custom interfaces in any programming language, integrate into mobile apps (iOS/Android SDKs available), create voice assistants using our API with speech services, develop custom workflows with webhook support for real-time events. The API provides full access to all Koru AI capabilities including conversation management, knowledge base updates, analytics, and workspace configuration. Authentication via API keys or OAuth 2.0 ensures secure access.

Question 8

How does Koru AI's pricing work?

Accepted Answer

Koru AI offers straightforward, transparent pricing with two models: (1) Koru Cloud: Monthly platform fee starting at $15/month plus usage-based pricing for API calls and data processing. No hidden fees, no per-user charges, scale as you grow. (2) Self-Hosted: Annual license based on seats or based on workspaces that you want to enable for your customers. You control the infrastructure costs directly with your cloud provider. Both options include unlimited workspaces, white-labeling, all connectors, and standard support. Enterprise plans include custom SLAs, dedicated support, and advanced security features. No surprise overage charges - you set usage limits and alerts.

Question 9

What is white-labeling and how does it work in Koru AI?

Accepted Answer

White-labeling means your the entire product can appear as YOUR product, not ours. Koru AI provides complete white-label capabilities including: (1) Custom domain deployment (rag.yourcompany.com), (2) Your logo, colors, fonts, and complete visual branding, (3) Custom welcome messages and response personalities, (4) Remove all Koru AI branding - your customers never know we exist, (5) Custom email notifications from your domain, (6) API access under your brand for deeper integrations. Perfect for agencies, SaaS platforms, and enterprises who want to offer AI assistants as their own product. No "Powered by" badges unless you want them.

Question 10

What are workspaces and how do they enable multi-tenant deployments?

Accepted Answer

Workspaces are isolated environments within your Koru AI account, enabling true multi-tenant architecture. Each workspace functions as a completely separate instance with its own data, settings, branding, and access controls. Use cases include: (1) Agencies: Create a workspace for each client with their specific data and branding, (2) Enterprises: Separate workspaces for departments (HR, Sales, Support) with different knowledge bases, (3) SaaS Platforms: Offer AI assistants to your customers, each in their own isolated workspace, (4) Development: Maintain separate dev, staging, and production environments. Workspaces include granular permissions, usage tracking per workspace, and complete data isolation for security and compliance.

Question 11

How customizable is the Koru AI chatbot interface and behavior?

Accepted Answer

Koru AI offers complete customization without coding:

Visual Customization:
Fully customizable UI with your colors, fonts, logos, chat bubble design, welcome screens, and response layouts.

Behavioral Customization:
Define personality and tone, create custom response templates, set conversation flows and escalation rules, configure confidence thresholds, and add custom actions and buttons.

Functional Customization:
Multi-language support, custom input validation, file upload capabilities, conversation history management.

Advanced Options:
Custom CSS injection for pixel-perfect designs, JavaScript SDK for deeper integrations, webhook support for external actions, and API access for headless implementations.

Every aspect from appearance to AI behavior can be tailored to your specific needs.

Question 12

What integrations does Koru AI support?

Accepted Answer

Koru AI integrates with your entire tech stack:

Data Sources:
Confluence, Notion, SharePoint, Google Drive, Dropbox, OneDrive, GitHub, GitLab.

Communication:
Slack, Microsoft Teams, Discord, email systems, SMS gateways.

Customer Service:
Zendesk, Intercom, Freshdesk, HubSpot, Salesforce Service Cloud.

Analytics:
Google Analytics, Mixpanel, Segment, custom webhooks for any platform.

Deployment:
WordPress plugin, React/Vue/Angular components, mobile SDK for iOS/Android, any website via JavaScript snippet.

APIs:
RESTful API for custom integrations, webhooks for real-time events, SSO with SAML/OAuth for enterprise authentication.

If your tool has an API, we can connect to it.

Question 13

How many queries can Koru AI handle and what's the response time?

Accepted Answer

Koru AI is built for enterprise scale:

Capacity:
Handle millions of queries per month with automatic scaling, support for 10,000+ concurrent conversations, no degradation under load.

Performance:
Average response time under 2 seconds, 99.9% uptime SLA, automatic failover and redundancy, global CDN for optimal latency.

Scalability:
Automatic scaling based on demand, no manual intervention required, pay only for what you use, no capacity planning needed.

Optimization:
Intelligent caching for common queries, progressive response streaming, background knowledge graph updates without downtime.

Whether you have 10 or 10 million users, Koru AI scales seamlessly.

Question 14

How accurate are Koru AI's responses compared to traditional chatbots?

Accepted Answer

Koru AI achieves 95%+ accuracy rates compared to 60-70% for traditional chatbots. This dramatic improvement comes from our graph-enhanced RAG approach: Why We're More Accurate: (1) Context understanding across your entire knowledge base, not just keyword matching, (2) Relationship mapping prevents out-of-context responses, (3) Source attribution ensures transparency, (4) Confidence scoring prevents hallucinations, (5) Continuous learning from feedback without retraining. Validation: Every response includes source citations, confidence scores displayed for transparency, automated accuracy monitoring and alerts. Traditional chatbots fail because they treat information as isolated fragments. Koru AI understands the connections.

Question 15

What kind of support does Koru AI provide?

Accepted Answer

Koru AI offers comprehensive support at every stage: Onboarding Support: Dedicated onboarding specialist for setup, data migration assistance, custom training for your team, best practices consultation. Ongoing Support: 24/7 technical support for enterprise plans, business hours support for standard plans, dedicated Slack channel for real-time help, extensive documentation and video tutorials. Professional Services: Custom development for specific integrations, data preparation and optimization, AI training optimization, quarterly business reviews. Community Resources: Active user community forum, regular webinars and training sessions, template library for common use cases, partner ecosystem for specialized needs. We're committed to your success, not just software delivery.

FAQ

About Koru AI

What is Koru AI and how does it work?

How is Koru AI different from ChatGPT, Claude, or other AI models?

What is RAG (Retrieval-Augmented Generation) and why does Koru AI's approach matter?

Implementation

How quickly can I deploy a Koru AI assistant?

What data sources and formats does Koru AI support?

Can I self-host Koru AI in my own cloud infrastructure?

How can I integrate Koru AI into my existing platform or workflow?

Pricing & Features

How does Koru AI's pricing work?

What is white-labeling and how does it work in Koru AI?

What are workspaces and how do they enable multi-tenant deployments?

How customizable is the Koru AI chatbot interface and behavior?

What integrations does Koru AI support?

Performance & Support

How many queries can Koru AI handle and what's the response time?

How accurate are Koru AI's responses compared to traditional chatbots?

What kind of support does Koru AI provide?

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